OLi AI Tutor

Security and data protection

Last updated: 1 July 2026

Our commitment to security

At Olympus Insights, protecting learner information is one of our highest priorities.

We understand that learners, parents, educators, schools and organisations trust OLi AI Tutor with information that supports education and personal development.

We are committed to maintaining secure systems, protecting user privacy and continuously improving our security practices.

Hosting infrastructure

OLi AI Tutor is hosted using Google Compute Engine infrastructure located in Australia.

Google Cloud is one of the world’s leading cloud providers and supplies infrastructure used by governments, educational institutions and businesses worldwide.

Our hosting infrastructure is selected based on reliability, security, scalability, performance and operational resilience.

Data storage

User information is stored within secure Google Cloud infrastructure located in Australia.

Information stored by OLi AI Tutor may include:

  • User account information
  • Learning preferences
  • Educational goals
  • AI tutor conversations
  • Uploaded educational materials
  • Assessment results
  • Learning pathways
  • Subscription information
  • Customer support communications

Information is collected and stored only for legitimate educational, operational, security, legal and service delivery purposes.

Database infrastructure

OLi AI Tutor uses secure Google Cloud database services to support platform functionality and learner personalisation.

Database systems are managed within secure cloud environments designed to help protect against:

  • Unauthorised access
  • Data loss
  • Data corruption
  • Service disruption
  • Security breaches

Access to database systems is restricted to authorised personnel and service processes where required for legitimate business operations.

Encryption

OLi AI Tutor uses industry-standard encryption technologies to protect user information.

Encryption in transit

Information transmitted between users and OLi AI Tutor is encrypted using secure Transport Layer Security protocols.

This helps protect information while it travels between user devices and Olympus Insights systems.

Encryption at rest

Information stored within OLi AI Tutor databases and cloud infrastructure is encrypted at rest using industry-standard encryption technologies.

This helps protect stored information from unauthorised access.

Data backups and recovery

To support business continuity and data protection, Olympus Insights performs daily backups of critical systems and data.

Backups are maintained within secure cloud environments and are designed to assist with:

  • Disaster recovery
  • Service restoration
  • Data integrity protection
  • Operational continuity

Backup systems are subject to security controls consistent with the protection of primary production systems.

Account security

Users are responsible for maintaining the confidentiality of their account credentials.

We encourage users to:

  • Use strong passwords
  • Avoid sharing passwords
  • Log out of shared devices
  • Contact us immediately if suspicious activity is detected

Olympus Insights may suspend accounts where security concerns are identified.

Personalised memory

One of the core features of OLi AI Tutor is personalised learning memory.

OLi AI Tutor may retain educational context in order to:

  • Continue learning journeys across sessions
  • Personalise tutoring experiences
  • Track educational progress
  • Provide more relevant learning support

Users may request deletion of stored information by contacting nate@olympusinsights.io.

Requests will be assessed in accordance with our Privacy Policy and applicable legal obligations.

Screen sharing security

OLi AI Tutor may offer screen-sharing functionality to assist learners with educational tasks and problem-solving.

Screen sharing is always initiated by the user.

Only information intentionally shared by the user is visible during a screen-sharing session.

OLi AI Tutor cannot access information that has not been intentionally shared by the user.

Users remain responsible for any information they choose to display during these sessions.

Monitoring and security practices

Olympus Insights continuously monitors its systems to assist in identifying:

  • Unauthorised access attempts
  • Suspicious activity
  • Fraudulent behaviour
  • Security vulnerabilities
  • Service disruptions

Where necessary, Olympus Insights may investigate activity that threatens the security, integrity or availability of OLi AI Tutor.

Third-party service providers

Olympus Insights may engage trusted third-party providers to support:

  • Cloud hosting
  • Database infrastructure
  • Payment processing
  • Security services
  • Analytics
  • Customer support

Service providers are selected based on their ability to support secure, reliable and scalable service delivery.

Olympus Insights does not sell personal information to advertisers, data brokers or unrelated third parties.

Data retention

Information is retained only for as long as reasonably necessary to:

  • Provide OLi AI Tutor services
  • Support educational outcomes
  • Improve platform performance
  • Maintain security
  • Meet legal obligations
  • Resolve disputes
  • Protect platform integrity

When information is no longer required, it may be securely deleted or anonymised where appropriate.

Security limitations

While Olympus Insights takes reasonable and commercially appropriate measures to protect user information, no internet-based system can guarantee absolute security.

Users acknowledge that:

  • Internet communications carry inherent risks
  • Security incidents may occur despite reasonable safeguards
  • No online platform can guarantee complete protection against all threats

Olympus Insights continuously reviews and improves its security practices to minimise these risks.

Reporting security concerns

If you believe your account has been compromised or you identify a potential security issue, please contact us immediately at nate@olympusinsights.io.

Security concerns are taken seriously and investigated as quickly as reasonably practicable.

Contact information

Olympus Insights Pty Ltd
ABN: 49 673 773 478
Email: nate@olympusinsights.io
Website: https://olympusinsights.io

Protecting privacy.
Securing learning.
Empowering learners.